As real estate agents, we often deal with volatile situations where emotions run high and disputes are common. These four steps will protect you in the case of arbitration, litigation and mixed-up memories.

In this Monday column, Christy Murdock Edgar asks agents across the nation to share the lessons they’ve learned during their time in the industry. This week, Central Florida’s Penny Craig.

This post was written by Rob Hahn first as a hearty “Welcome Back, Kotter” moment to Jay Thompson and second as a warning against misreading Thompson’s last article as a too-comfortable, nothing-will-change lullaby of pretty lies.

Let me tell you a quick story. On July 17, 1991, I went to a seminar by one of my mentors, Brian Tracy. Why do I remember the exact date? Because when I stood up to ask a question, it turned into a very memorable experience.